Alpha123 takes your personal information extremely seriously. This privacy policy clearly outlines what data we collect, why we collect it, and how we keep it secure.
Your data is completely secure — that's our commitment to you
Welcome to the Alpha123 platform. We believe your personal data belongs to you. That's why Alpha123's privacy policy is built on complete transparency — no hidden clauses, no fine print.
This privacy policy ("Policy") explains how Alpha123 collects, stores, uses, and protects your information. By using the Alpha123 website or app, you agree to this Policy.
Core Principles: Alpha123 never sells your personal data to third parties or uses it for advertising purposes.
If this policy changes, we will send a notification to your registered email address and update the revision date on this page. We recommend checking this page periodically.
Alpha123 only collects data that is genuinely necessary to provide our services. We never ask for information we don't need. Full details are outlined below:
| Data type | Description | Time of Collection |
|---|---|---|
| Identity Information | Name, date of birth, national ID number | During registration & KYC verification |
| Contact Information | Mobile number, email address | At the time of registration |
| Financial Information | Mobile Pay/Nagad number, bank account details | At the time of payment |
| Device information | IP address, browser type, device model | While Browsing the Site |
| Activity Information | Betting history, login logs, session data | While Using the Platform |
| Cookie Information | Preferences, language settings, session data | At the time of website visit |
We never store your full payment card number. All payment gateway transactions are handled directly through encrypted channels.
Alpha123 uses your data only for the specific purposes listed below — nothing more:
You can opt out of promotional emails or SMS at any time. This can easily be managed from your account settings.
Alpha123 uses cookies on its website and app. Cookies are small data files stored on your device that help improve site functionality.
Types of cookies we use:
You can delete existing cookies or block new ones at any time through your browser settings. Please note that doing so may limit certain features of the site.
Alpha123 uses industry-leading technology to protect your data. Our security infrastructure is regularly audited by independent third-party experts.
If you notice any suspicious activity on your account, please contact our support team immediately. We will act without delay.
Alpha123 does not store your data indefinitely. Each category of information has a defined retention period:
| Data type | Retention Period | Reason |
|---|---|---|
| Account Information | 5 years after account closure | Legal Responsibility |
| Transaction History | 7 Years | Financial Regulations |
| KYC documents | 5 years | Verification Requirements |
| Login Logs | 1 year | Security Monitoring |
| Cookie Information | 30 Days to 1 Year | Site Functionality |
| Support conversations | 2 years | Service Quality Assurance |
Once the retention period expires, your data is securely deleted or anonymized so that it can no longer be linked to you.
As an Alpha123 member, you have the following rights regarding your personal data. To exercise any of these rights, please contact our support team:
The right to know what information we hold about you.
The right to request corrections to inaccurate or outdated information.
The right to request deletion of your data, subject to certain conditions.
The right to request that use of your data be restricted under certain circumstances.
The right to receive your data in a portable format.
The right to object to the use of your data for specific purposes.
Upon receiving a rights exercise request, we typically respond within 30 Business Days business hours.
Alpha123 is firmly committed to protecting children and minors. Our services are intended for individuals aged 18 and above only. We never knowingly collect data from anyone under the age of 18.
If a parent or guardian believes their child has registered on Alpha123, please contact our support team immediately. We will close the account and delete all associated data without delay.
A note for parents — please enable parental controls on your devices and keep an eye on your children's online activity.
If you have any questions, concerns, or requests regarding this Privacy Policy or wish to exercise your rights, please get in touch. Our data protection team will respond to your message promptly.
Email: support@alpha123.fun
When contacting us by email, please send from your registered account email address and include "Privacy Policy" in the subject line. This helps us respond to you faster.
We typically respond 48 hours to respond. Complex requests may take up to 7 business days.
We don't just say your privacy matters — we prove it through action
Every data transmission between your device and our servers is encrypted with 256-bit SSL — no one can intercept it in transit.
Access to your data is restricted to a limited number of authorized personnel. Every access is logged and regularly reviewed.
Our entire system is independently audited by cybersecurity experts every three months. Any vulnerabilities identified are resolved immediately.
Alpha123 never sells your data to advertisers or any third party. This is a non-negotiable principle we stand by.
In the event of a data breach, we will notify affected members by email within 72 hours and take immediate steps to resolve the issue.
From Account Settings, you can view your information, make corrections, and update your notification preferences at any time.
Your privacy is fully protected at Alpha123. Open an account with confidence and enjoy the best betting experience in Bangladesh.